Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account Information: When you sign in with Apple or Google, we receive your user identifier and optionally your name and email address. Apple Sign-In may provide a private relay email.
• Profile Information: Your chosen display name, AI companion name, appearance preferences, and optional selfie photo. If you choose to customize your companion's appearance, you may upload a reference photo. This is stored securely and used exclusively for AI image generation.
• Chat Messages: Messages you send to and receive from the AI companion. These are used solely to provide the conversational experience and improve response quality.
• Usage Data: We collect anonymized usage metrics such as session duration, feature usage, and message counts to improve the app experience.
• Device Information: Device type, operating system version, timezone, and push notification tokens (if you enable notifications).
• Purchase Information: Records of in-app purchases and subscription status. Payment processing is handled entirely by Apple (App Store) or Google (Google Play), and we do not collect or store payment card information.

2. How We Use Your Information

• To provide and maintain the AI companion chat experience
• To personalize your companion's personality and responses
• To process in-app purchases and manage subscriptions
• To send push notifications (only with your permission)
• To monitor and improve app performance and fix bugs
• To comply with legal obligations

3. AI-Generated Content

Kissable uses artificial intelligence to generate text responses, and optionally voice and image content. Your messages are sent to our AI processing servers to generate responses. We do not use your conversations to train AI models. AI-generated content may not always be accurate and should be understood as fictional character interaction.

If you upload a reference photo or selfie, these images may be used as reference images when generating personalized AI images. These images are transmitted securely and are not retained beyond the generation request. All uploaded images are screened by automated content safety filters before being accepted. Images that violate our content guidelines are automatically rejected.

4. Data Storage and Security

Your data is stored on secure servers and encrypted in transit. We retain your data for as long as your account is active. You may request deletion at any time through the app's Settings screen or by contacting us.

5. Data Sharing & Third-Party Processors

We do not sell your personal data. We share data with the following third-party processors as necessary to provide the service:

• xAI (Grok): AI conversation generation. xAI does not retain your data for model training.
• OpenAI: Content moderation. Messages are not used for model training.
• BytePlus / Volcengine: AI image generation. Your photos may be used as reference images for generating personalized AI images.
• Cartesia: AI voice generation. No user-identifying information is included.
• Jina AI: Conversation search relevance. Only conversation excerpts are sent, not user identifiers.
• Cloudflare (R2): Media file storage. Access is restricted to authenticated users via time-limited signed URLs.
• Sentry: Error tracking and performance monitoring. No personally identifiable information is sent.
• Expo (EAS): Push notification delivery via your device push token.
• Apple: Authentication (Sign in with Apple) and payment processing (App Store).
• Google: Authentication (Sign in with Google) and payment processing (Google Play).

Each processor is bound by their respective privacy policies and data processing agreements. We only share the minimum data necessary for each service.

6. Your Rights (GDPR & CCPA)

You have the right to:

• Access: Request a copy of all personal data we hold about you by contacting us at [email protected].
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your account and all associated data (available via Settings > Account Settings). Deletion is immediate and irreversible.
• Data Portability: Request an export of your data in a machine-readable format by contacting us at [email protected].
• Withdraw Consent: Withdraw consent for push notifications or data processing at any time.
• Object: Object to processing of your data for specific purposes.

To exercise any of these rights, contact us at [email protected]. You can also delete your account directly from the app via Settings > Account Settings.

6a. Data Retention

We retain your data for as long as your account is active. Usage data and analytics are retained for the lifetime of your account to provide long-term product insights and improve your experience.

When you delete your account, we permanently remove your personal content and profile — your conversations, messages, photos and videos, companion persona and memories, saved preferences, and your name and email address. This deletion is irreversible.

A limited set of records is kept after deletion, because the law requires it or because we need it to defend legal claims. We keep transaction records — what was purchased, when, the amount charged, and the store transaction reference — for six years, to meet accounting and tax obligations and to handle refunds, chargebacks and disputes. These records contain no conversations, photos or contact details. We also keep payment notifications received from Apple and Google — the signed message the store sends us is discarded after six months, and only the extracted details (what was purchased, when, and the store references) are kept beyond that — and a one-way hash of your store account identifier, which lets us recognise a previously deleted account without storing the identifier itself and prevents repeated sign-ups to re-claim introductory offers.

We also keep a churn record describing the closed account in coarse terms — roughly how long it lasted, which country and platform it used, which plan it held, how much it spent in total, and the reason given for leaving. It holds no name, email, messages or photos. It is not fully anonymous: it carries the same one-way hash described above, so it can be linked to the other records listed here. We keep it for three years from the date the account closed. Alongside it we retain safety and moderation records with their personal details stripped, and technical usage and cost data still keyed to your former account identifier. If you wrote an answer explaining why you were leaving, we keep that text — without any link to your account — for one year. Any other feedback you had submitted is deleted along with the account.

This retention is based on our legal obligations under accounting and tax law (GDPR Article 6(1)(c)) and our legitimate interests in fraud prevention and the defence of legal claims (Article 6(1)(f)). Under GDPR Article 17(3)(b) and 17(3)(e), the right to erasure does not extend to records we are legally required to keep, or that we need in order to establish, exercise or defend legal claims. Every period named above — six years for transaction records, three years for the churn record, one year for a leaving answer, six months for a signed store notification — is enforced by an automatic daily deletion, not by a manual review. The remaining records are kept for as long as the purpose described requires; you can ask us at any time what we still hold about a closed account.

Deleting your account does not cancel a subscription purchased through the App Store or Google Play. Subscriptions are managed by the store and must be cancelled there.

6b. Consent

By creating an account and using Kissable, you consent to the collection and processing of your data as described in this policy. You may withdraw your consent at any time by deleting your account or contacting us at [email protected].

7. Children's Privacy

Kissable is intended for users aged 18 and older. We do not knowingly collect information from anyone under 18. If we become aware that anyone under 18 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the app and updating the “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].