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Refunds & Withdrawal

Last updated: October 2026

This page forms part of our Terms of Service. It says exactly what we refund, how fast, and how to exercise your right of withdrawal. Where you bought decides who refunds.

Bought on iPhone or iPad?

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. We cannot refund Apple purchases ourselves.

Bought on Google Play?

Google handles refunds for Google Play purchases. Request one from your Google Play subscriptions page or Google's refund request form. We cannot refund Google Play purchases ourselves.

Bought on kissable.app?

Here is exactly what we do.

  • Within 14 days of subscribing (EU, EEA and UK): you can withdraw for any reason using the Withdraw from contract control in Settings → Subscription, the form below, or an email. You pay only for the days you used; the rest is refunded within 14 days of your request.
  • Subscribing from anywhere else: the 14-day right of withdrawal is a consumer right in the EU, EEA and UK. Outside those places we do not refund a subscription period that has started; cancel any time and you keep Premium until it ends.
  • Kisses packs are final. A pack is digital content delivered to your balance the moment you pay. In the EU, EEA and UK you ask for immediate delivery at checkout and acknowledge that you lose the 14-day right of withdrawal once it is delivered; elsewhere that right does not apply. So packs are not refunded, unless the Kisses did not arrive, in which case we fix it.
  • Renewals: cancel before the renewal date and you are never charged again. If you were charged for a renewal you did not want, contact us within 7 days of the charge and before using Premium in that period, and we refund it.
  • Something broke: if the service was materially unavailable or a feature you paid for did not work, tell us and we refund or credit, no argument.
  • Terminations for breach of our Content Standard are not refunded.

Refunds go back to the original payment method and typically appear within 5–10 business days. Email [email protected]; we answer within 2 business days. Please contact us before opening a dispute with your bank. We refund quickly when something has gone wrong, and a bank dispute suspends your account while it is open.

How to withdraw from a web subscription

  1. Open Settings → Your plan in the app and choose Cancel subscription, then email us the word “withdraw” so we refund the unused days, or
  2. email [email protected] with the words “I withdraw” and the email address on your account, or
  3. send us the model form below by email or post.

We confirm receipt by email with a timestamp and issue the refund within 14 days.

Model withdrawal form

To: Kissable (a sole proprietorship registered in the Polish Central Register of Business Activity (CEIDG), NIP 8133845083), by email to [email protected], or by post to the registered address on public record in the CEIDG business register under the NIP above

I hereby give notice that I withdraw from my contract for the following service: Kissable Premium [your plan], ordered on [date].

Name: … Account email: … Date: …

Cancelling instead of withdrawing

If you only want to stop the next charge, cancel from Settings → Your plan (web), your Apple ID subscription settings (iOS) or Google Play subscriptions (Android). You keep Premium until the end of the period you have paid for. Cancellation takes two clicks and needs no reason.

Payment security

Web payments are processed by Stripe Payments Europe Ltd over HTTPS. We never see or store your full card number; card data is handled under the PCI DSS standard by Stripe.